Enterprise Rent-a-car

Did not even wanted to give 1 star as there are no wordd to describe how bad the service is from manager to staff. No effort, no apology, ego is to high, arrogant, big mouth. Not to mention how that manager does not hold her promise right Jasmine. These are your words. Can you come at 0800 am we will get you an SUV and also switch on your phone at 0745 as we will call you. All of you are LIARS. No call received and no car delivered. This branch is a disgrace to Enterprise Brand.

I had the pleasure of renting a blue Dodge Charger while my truck was getting repaired. Everything from getting picked up to get my rental to the questions I had in between to the moment I got dropped off at my house after giving back the rental has been one of the most wonderful experiences. The staff is super helpful and kind. They are willing to break down things so you understand and everyone has been true to their word. I recommend this Enterprise especially

I don't know what's going on with this company and this location. I booked a reservation 2 days before Xmas eve to visit family in Calgary. At 11 am that day I went to pick up the car .. I got a call from them apologising that they don't have the car I rented. I begged them that I need a car, however he was extremely rude, unprofessional and hung up on me • I later called the reservation centre explaining what happened. They told me someone will contact me asap to take care of it, no one called or contacted me. I called again and got same reply. I've been going to this company for over 20 years, now I will never go there again. Very poor and unprofessional service. Very disappointed ?

I never do reviews but I am happy to in this case. Usually the process of renting a car feels stressful and salesy to me. Max was trustworthy, honest, and extremely helpful, providing as much information as possible. Even though I had to wait for the car to arrive, he made the experience comfortable. I would happily use enterprise again just because of his service. He should be promoted.

Very accommodating with last minute rental. However, no locations in the city open past noon on Saturdays and completely closed Sundays making vehicle drop off difficult as they also do not have key drop boxes. One last thing, if you are renting for 2 weeks or more I don't think the added glass coverage is worth it as a new windshield would probably be cheaper if push came to shove.

Have been renting from Enterprises for a decade or more. Recently had some problem from the insurance rentals but it was looked after. It was the insurance problem. However, it would be nice if it can be explained earlier than waitng/emailing for weeks. Update: With all respects Christina, I have been emailing /calling for weeks since November 4th and I don't think you guys really cares! Even it is mostly Insurance company's problem but it is not hard for you to show me a summary! Also I did not get what I ordered and had to wait for days before giving me a higher line. I was told it's the same cost but obviously it's not when you get the bill. I tried to tell Enterprise this over the phone and whoever was on the other end was very rude and kept asking Who said it WHO WHO? I will be very careful dealing with Enterprise and it is just annoying to see some foamy responses like this without actual helps!

Staff were great when we were giving the little go kart back... checking it out to begin with...not so much. The car had no windshield washer fluid in it whatsoever not even a drop... inside the car was not actually clean.. looked like it had been wiped down with chlorx cloths and that was the extent of the cleaning unfortunately. The service soon light stayed on continually...annoying. but as I said staff were very nice and easy to deal with.

Did not even wanted to give 1 star as there are no wordd to describe how bad the service is from manager to staff. No effort, no apology, ego is to high, arrogant, big mouth. Not to mention how that manager does not hold her promise right Jasmine. These are your words. Can you come at 0800 am we will get you an SUV and also switch on your phone at 0745 as we will call you. All of you are LIARS. No call received and no car delivered. This branch is a disgrace to Enterprise Brand.